Overview
Red Earth Acupuncture ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website, submit forms, request appointments, or otherwise interact with us online from Fayetteville, Georgia.
This policy applies to information collected through this website and related online tools. It does not describe every aspect of information handled during in-person clinical care, which is governed by separate practice policies and applicable healthcare regulations.
We do not sell your personal information. We use information to operate the website, respond to inquiries, improve our services, and support scheduling and communications.
Information we collect
Depending on how you interact with us, we may collect:
We ask that you do not submit sensitive medical history through website forms unless we have directed you to do so and you understand how the information will be handled.
- Contact details you provide — such as name, phone number, email address, and preferred appointment times.
- Message content and scheduling preferences submitted through contact or booking forms.
- Technical data automatically collected by our hosting and analytics tools — such as IP address, browser type, device type, referring URL, and general usage patterns.
- Cookie and similar technology data as described in the Cookies section below.
How we use information
We use information only for purposes that are reasonably related to operating our practice and this website, unless we describe a different use at the time of collection or obtain your consent where required.
- Respond to inquiries, consultation requests, and appointment-related messages.
- Operate, secure, and maintain the website.
- Understand aggregate traffic and improve site content and usability.
- Comply with legal obligations and protect against fraud or abuse.
Forms, booking, and Go High Level
Appointment requests, contact forms, and lead-capture tools on this site may be provided through embedded services such as Go High Level (GHL) or similar customer-relationship and scheduling platforms.
When you submit information through an embedded form or booking widget, your data is processed by that provider according to its privacy policy and security practices, in addition to how we handle information within our practice systems.
We configure embeds to collect only what is needed for scheduling and communication. You should review the provider's policy if you want details about how they store, process, or retain submitted data.
Analytics and performance measurement
We may use analytics services — such as Google Analytics — to understand how visitors use our website in aggregate. These tools may use cookies or similar technologies to collect usage data such as pages viewed, time on site, and general geographic region derived from IP address.
Analytics data helps us improve content, navigation, and performance. It is not used to make automated clinical decisions about you.
You can limit certain analytics collection through browser settings, cookie controls, or opt-out tools offered by the analytics provider, where available.
Hosting, CDN, and security
This website is hosted on Cloudflare Pages and related Cloudflare infrastructure, which may process technical information such as IP address, request logs, and security signals to deliver content, protect against abuse, and maintain reliability.
We implement reasonable administrative, technical, and organizational measures designed to protect information we control. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Email, phone, and follow-up
If you provide an email address or phone number, we may use it to respond to your request, confirm appointments, or send practice-related follow-up you have requested or reasonably expect as part of scheduling.
We do not use your contact information for unrelated third-party marketing. If we send optional practice updates, we will provide a way to opt out where applicable.
Third-party services
We work with service providers that help us operate the website and practice communications, including:
These providers process information on our behalf or as independent controllers for their own services, subject to their terms. We require appropriate handling where we contract for services, but we are not responsible for every practice of a third-party platform you access directly.
- Cloudflare — hosting, content delivery, and security.
- Go High Level (or comparable platforms) — embedded forms and scheduling.
- Google Analytics (if enabled) — aggregated website usage statistics.
- Email and telecommunications providers used to respond to inquiries you initiate.
How long we keep information
We retain website and inquiry information for as long as needed to respond to you, maintain business records, resolve disputes, and comply with legal obligations. Retention periods vary based on the type of information and whether it becomes part of clinical records after you become a patient.
Aggregated analytics data may be retained in de-identified form for longer periods.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of personal information we hold about you, subject to applicable exceptions.
To make a request, contact us using the information on our contact page or call (770) 783-1663. We may need to verify your identity before fulfilling a request. We will respond within a reasonable timeframe as required by applicable law.
If you are a current or former patient with questions about clinical records, contact our office directly — those requests may be handled under separate healthcare privacy procedures.
Children's privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children through the site without appropriate parental involvement. If you believe a child has submitted information through our website, contact us so we can address it.
Updates to this policy
We may update this Privacy Policy to reflect changes in our website, tools, or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. Continued use of the site after updates constitutes acknowledgment of the revised policy.
Contact us about privacy
For privacy-related questions, contact Red Earth Acupuncture at (770) 783-1663 or through our contact page. Please describe your request clearly so we can route it appropriately.